Returns & Cancellations

Goods once ordered cannot be cancelled.  Customers can refuse to accept goods if the Package(s) is found to have been tampered with.  All our products are 100% quality checked before dispatch.  In the unlikely event of any product malfunctioning, you can raise a Service Request through our Toll Free number call 1800 121 9055 or write to us at sales@masterfireplaces.in

All orders are thoroughly checked at every stage of the dispatch process.  In the Covid-19 scenario, proper sanitization, minimal human intervention and social distancing norms are adopted in the dispatch and delivery of products.  In case you receive a product different from the one ordered or short delivery of items, you are eligible to raise a Return Request.  To qualify for a return, the item must be in the same condition as you received it and also be in the original packaging.

Returns other than due to defective delivery are at the sole discretion of BBQINDIA and may attract a Penal Fee along with return shipping cost.

Refunds (if applicable)

All refund requests are processed and payments made into the credit card/bank account which was used for making payment.  Please check the bank account or the card issuing company before writing to us.